Intercom Fin

Best-fit jobs

Customer support (chat/email/voice/social)

Best-fit businesses

SaaS, ecommerce support teams

Integration effort

1–3 days

Featured listing

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What it really costs

Pricing model from the October 2026 comparison matrix. Figures marked (est.) are triangulated from secondary sources, not vendor-published; (secondary) figures come from secondary reporting.

$0.99/resolution (only unit billed; unresolved = free); standalone $49/mo incl. 50; seats $29–$139 on top

From the research report

Landscape Report, October 2026 edition — §2.4.

Autonomous AI customer-service agent: resolves chat, email, WhatsApp, SMS, phone, Slack end-to-end from your knowledge base, runs multi-step "Procedures," hands off when unsure. Can layer onto a non-Intercom helpdesk. Who: SaaS/e-commerce support teams; strongest fit already on Intercom. Pricing (vendor-confirmed, re-checked Sept 2026): $0.99 per resolution — the only unit billed; unresolved = free; resolution = customer-confirmed OR assumed (customer leaves after the last answer); refunded if the customer reopens. Standalone: $49/mo including 50 resolutions on your own helpdesk. Seats on top if using Intercom helpdesk: Essential $29, Advanced $85–$99, Expert $132–$139/seat/mo. Ownership — VERIFIED 2026-10-14 (primary: Salesforce press release, Sep 10, 2026): Salesforce completed its ~$3.6B acquisition of Fin on Sep 10, 2026. The company had renamed itself from Intercom to Fin in May 2026 (Intercom remains the name of its helpdesk software); it now operates inside Salesforce AI Labs alongside Agentforce. Salesforce cites 30,000+ customer companies and a 76% average resolution rate — company claims. Published Fin pricing ($0.99/resolution) was unchanged at close per reporting; watch renewals, since Salesforce has historically repriced acquisitions roughly a year after close (Slack precedent, analyst observation). This resolves the earlier unverified-competitor-page flag in sources.md. Integration: 1–3 days on Intercom. Vendor case studies claim ~67% average resolution (Rocket Money 68% / $1M annual ROI, Topstep 65% — vendor marketing). Gotchas: per-resolution cost scales linearly with zero included volume at scale (20K resolutions ≈ $19,800 before seats); no published volume discount; Intercom historically surprises at renewal.

Key limits

Scales linearly with zero volume discount; renewal surprises; seat+Fin stack doubles headline; OWNERSHIP CHANGED: Salesforce completed its ~$3.6B acquisition of Fin (the company renamed from Intercom in May 2026) on Sep 10, 2026 — Fin now sits in Salesforce AI Labs; $0.99/resolution pricing unchanged at close per reporting; the 76% average resolution figure Salesforce cites is a company claim