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Gorgias

Ecommerce support with order actions — for shopify/dtc brands.

Best-fit jobs

Ecommerce support with order actions

Best-fit businesses

Shopify/DTC brands

Integration effort

Hours (same-day)

Featured listing

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What it really costs

Pricing model from the October 2026 comparison matrix. Figures marked (est.) are triangulated from secondary sources, not vendor-published; (secondary) figures come from secondary reporting.

$0.85–$1.00/automated interaction + $1.50 overage; helpdesk $10–$750/mo

From the research report

Landscape Report, October 2026 edition — §2.8.

Ecommerce-native helpdesk (Shopify Premier CX Partner): one ticket workspace with deep order context (35+ Shopify variables), AI Agent that answers product questions and takes real order actions end to end. Who: Shopify/DTC brands; rule of thumb: pays off once 40%+ of tickets need direct Shopify actions. Pricing (2026 plan pages): AI Agent $1.00 (Starter) / $0.90 (Basic, Pro) / $0.85 (Advanced) per automated interaction, bundled blocks (30/30/190/530), then $1.50 per extra interaction. Double-billing gotcha: every AI-resolved interaction also counts as a billable helpdesk ticket ($10/mo for 50 tickets up to $750/mo for 5,000). Integration: hours — genuinely same-day. Gotchas: peak-season overage stacking on both meters; AI ignores your macro library (two answer systems to maintain); Gorgias's own marketing caps automation at ~60% of email/chat.

Key limits

Double-billing (interaction + ticket); peak-season overage stacking

Compliance flags

Before this goes live in your business

  • AI disclosure: tell callers and customers it's AI (EU law since Aug 2026; US best practice). Always keep a human-escalation path.
  • Payments: never take card numbers through chat or voice — use hosted payment links (PCI DSS).

Source: AI Agent Comparison Matrix + Landscape Report (October 2026). Every price is dated to a source in the underlying research; vendor-reported figures are labeled as such.

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